CORONAVIRUS UPDATE: WE ARE TRYING TO DISPATCH ORDERS AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE WE ARE OPERATING WITH A SKELETON STAFF PLEASE BE AWARE ORDERS MAY TO A LITTLE LONGER THAN NORMAL TO GET TO YOU. WE ARE AIMING TO DISPATCH WITHIN 1-2 WORKING DAYS OF RECEIVING YOUR ORDER BUT PLEASE BE AWARE, THAT IN SOME INSTANCES, STANDARD DELIVERY IS TAKING LONGER THAN THE USUAL.
There are two ways to place an order with Katie Bakes:
1. Online – Just add items to your basket and you can pay via PayPal. You do not need a PayPal account to pay by PayPal, all debit and credit cards are accepted although this may not be immediately obvious.
2. By Phone – We are happy to take orders over the phone with payment by debit or credit card. Just call us on 07974 226653 between 9.00 am and 8.00 pm Monday to Friday excluding bank holidays.
We accept the following cards: Mastercard, Visa Electron, Maestro, Visa and JCB.
PARTY BAG ORDERING
Place your order via the Party Bag pages and enter the details of the Party Child’s Name and the date that you require your order by. Alternatively give us a call.
Ordinarily your orders will be dispatched within 1-2 working days and then allow 1-2 days for delivery. However, if you need them quicker, please call or email us as usually this is possible. Any order of 10+ party bags will automatically be sent by courier.
If your order is urgent please select our Express Delivery option (1-2 days).
PLEASE NOTE THAT DURING HOLIDAY TIMES WE MAY REQUIRE ADDITIONAL NOTICE AND EXPRESS DELIVERY MAY NOT BE AVAILABLE. We will put notices of holidays on the website ahead of time.
We can include more than one party child’s name on the labels and the wording on the labels can be customised for your individual needs. Just give us a call or send an email with your request and we will see what we can do.
Specially Designed Labels
If you are planning a special event and would like us to supply party bags for the occasion, we do have the option to insert other images, logos or supply specially themed labels for a small additional cost. Please contact us for further information or to discuss your requirements.
DELIVERY TO MAINLAND UK
Ordinarily your orders will be dispatched within 1-2 working days.
- Standard UK Delivery: £3.95 per order. Delivery typically within 2-3 days. (POSSIBLY LONGER IN THE CURRECT CORONAVIRUS CLIMATE)
- Express Courier Delivery: £6.95 per order (order before 11.45 am, excludes Saturday delivery). Delivery within 1-2 days of dispatch.
- Saturday Delivery: £14.95 per order
The shipping rates apply to all Mainland UK deliveries and orders weighing less than 2 kg (1 jar/1 mixing set/8 party bags) to anywhere in the UK including Highlands and Islands. Any orders to the Highlands and Islands over 2 kg will be subject to additional postage costs. Please contact us for additional details.
Express delivery to non Mainland UK destinations may take longer, please contact us for further information.
Standard Delivery will be by courier or Royal Mail depending on the weight of the order. On ordering, you can tell us a safe place to leave your parcel in the event you will be out otherwise we will tell the courier to leave it with a neighbour. Dispatch and delivery is usually within 1-2 working days of the order being placed, except in certain circumstances although we usually put notification on the website in these instances.
Alternatively please select Express Delivery option on the website at the checkout stage or request by phone. Orders placed by 11.45 am will be delivered within 1-2 days. Please note that Saturday is not considered a working day.
We will email you when your order has been dispatched so you have an idea of when to expect it and if applicable, we will supply you with a tracking number.
When sending packages we try to use recycled packaging in order to minimise the impact on the environment.
- Our mixes in jars and pouches have an average shelf life of 3-6 months from dispatch.
- Party bags have an average shelf life of 6-9 months.
We offer optional gift wrapping for our Cookie Mix in a Jar products at an additional cost of £3.50 per item. This includes red gift wrapping and a small card with the message of your choice.
Due to their size we cannot offer the gift wrap option for the Baking Sets however these sets are wrapped in cellophane with a ribbon around them and you have the option to add a small card with a message.
Just select the Gift Wrapping/gift card option when ordering and enter your message in the box.
ENVIRONMENTAL POLICY ON PACKAGING
We have made a conscious effort to reduce the amount of single use plastic that we use where there is a viable alternative available. We have replaced our baking mix party bags with bags that are made from cellulose and now compostable and the pancake mix party bags are also in eco pouches which are biodegradable. Our party bag boxes are also made from recycled board and obviously the glass Kilner jars that we use for our baking mix jars are reusable. With regard to packing materials, we have recently changed our packing tape so that we now use paper packing tape, where possible we use recycled paper to pad out boxes and we have changed from using polystyrene chips to an alternative which is starch based and biodegradeable. Sadly we still need to use bubble wrap for some of our products but we are constantly looking for a viable alternative and where we use air pillows, these are recycled. Please don’t hesitate to contact us if you have any questions regarding the packaging of our products.
If you would like to stock any of the Katie Bakes product range, please contact us and we can provide you with further information.
None of our mixes contain nuts however they are produced in an environment which handles nuts.
TERMS & CONDITIONS
Please view our full Terms and Conditions for orders placed via our website.