Orders & Delivery

ORDERING

There are two ways to place an order with Katie Bakes:

1. Online - Just add items to your cart and you can pay via Paypal. You do not need a Paypal account to pay by Paypal, all debit and credit cards are accepted although this may not be immediately obvious.

2. By Phone - We are happy to take orders over the phone with payment by debit or credit card. Just call us on 02392 583553 or 07974 226653 between 9am and 8pm Monday to Friday.

We accept the following cards: Mastercard, Visa Electron, Maestro, Visa and JCB.

Credit cards accepted

PARTY BAG ORDERING

Place your order via the Party Bag pages and enter the details of the Party Child’s Name and the date that you require your order by. Alternatively give us a call.

Please ideally allow 7 days notice for ordering party bags to ensure delivery in time for your special day.  However, if you need them earlier, please call or email us as usually this is possible.

If your order is urgent please select our Express Delivery option (1-2 days).

PLEASE NOTE THAT DURING HOLIDAY TIMES WE MAY REQUIRE ADDITIONAL NOTICE AND TWO DAY DELIVERY MAY NOT BE AVAILABLE.  We will put notices of holidays on the website ahead of time.

We can include more than one party child’s name on the labels and the wording on the labels can be customised for your individual needs.  Just give us a call or send an email with your request and we will see what we can do.

Specially Designed Labels

If you are planning a special event and would like us to supply party bags for the occasion, we do have the option to insert other images, logos or supply specially themed labels for a small additional cost. Please contact us for further information or to discuss your requirements.

DELIVERY

• Standard Delivery to mainland UK – £2.95 per order. Delivery typically within 3-6 days.

• Express Courier Delivery to mainland UK – £8.95 per order (order before 11.45 am – excludes Saturday delivery). Delivery within 1-2 days.

• Saturday Delivery to mainland UK - £14.95 per order

• Local Pickup – Free, only select this option if you are going to collect your order from our offices and please contact us to arrange a convenient time.

• TEA TOWELS only – £1.75 for all orders, regardless of the quantity of tea towels that you order. If you add any other products to your basket, the flat rate fee of £2.95 will be charged.

The shipping rates apply to all Mainland UK deliveries and orders weighing less than 2 kg (1 jar/1 mixing set/8 party bags) to anywhere in the UK including Highlands and Islands.  Any orders to the Highlands and Islands over 2 kg will be subject to additional postage costs. Please contact us for additional details.

Standard Delivery will be by courier or Royal Mail depending on the weight of the order.  On ordering, you can tell us a safe place to leave your parcel in the event you will be out otherwise we will tell the courier to leave it with a neighbour. Dispatch and delivery is usually within 3-6 days, except in certain circumstances although we usually put notification on the website in these instances.

Alternatively please select Express Delivery option on the website at the checkout stage or request by phone. Orders placed by 11.45 am will be delivered within 1-2 days.  Please note that Saturday is not considered a working day.

We will email you when your order has been dispatched so you have an idea of when to expect it and if applicable, we will supply you with a tracking number.

When sending packages we try to use recycled packaging in order to minimise the impact on the environment.

SHELF LIFE

Our mixes in jars have an average shelf life of 3-6 months from dispatch.  Party bags have an average shelf life of 6-9 months.

GIFT WRAPPING

Red Gift Wrap OptionWe offer optional gift wrapping for our Cookie Mix in a Jar products at an additional cost of £2.50 per item. This includes red gift wrapping and a small card with the message of your choice.

Due to their size we cannot offer the gift wrap option for the Baking Sets however these sets are wrapped in cellophane with a ribbon around them and you have the option to add a small card with a message.

Just select the Gift Wrapping/gift card option when ordering and enter your message in the box.

TRADE ENQUIRIES

If you would like to stock any of the Katie Bakes product range, please contact us and we can provide you with further information.

ALERGY ADVICE

None of our mixes contain nuts however, they are produced in an environment which handles nuts.

TERMS & CONDITIONS

Please view our full Terms and Conditions for orders placed via our website.